Hi All,

Can anyone please let me know where can I find the Enterprise Vault 9.0.4R1 File Server agent for my Windows Server 2008 64 bit ?

because in the Cumulative Hotfix 2 file, I can only find the EvPlaceholderService.exe and evmf.sys files without the installer.

Thanks

Hi,

When I perform SCCM deployment of the Symantec Enterprise Vault v9.0.4R1 Outlook client into the Windows 7 64 workstations, it rebooted unexpectedly ?

Does EV Client upgrade from version 8.0.4 causes system reboot ?

How to do the upgrade without causing downtime to the workstation users ?

I am using Evault 8.0. In the past, it always used to mark mail in the Exchange journal as safety copy, then it would move the copy after a full backup took place that night.

Over the last few days though, these safety copies are being moved from the Exchange journal mailbox within 5minutes. From the searching I have done, this should be set on the store. But I can't find that option.

Hi,

We are getting "Server Error in '/owa' application." while trying to browse to Exchange OWA

Error details

Dear All,

for test I created FSA archive point to \\server\users\username (directly to an user directory), then archived and shortcuted it.

After a succesfull test, I created the archive point to \\server\users directory and configured to automatic archive point creation.

Now I need to move the mentioned "username" user under the common config of \users directory.

How can I do that?

I used FSAUtility to restoring all archived files and, then deleted the \username folder from the configuration. Now it seems the restored files stay on the fileserver no placeholder is created again. EV creates placeholders, only for new files, created after this config change.

What I am missed?

Thank You!

Krisztian 

hello all,

SFW is not scanning partitions, need t0 manually restart storage service for awaiting backups to get cleared?replication seems all ok, not sure if it is EV or EMC Centera?any inputs will be valuable. Replica true, not false in dtrace.so where do I start looking at?

Enterprise vault 10.0.2

After Backup

Hello,

EV 10.0.2.

I am wondering if anybody came across the problem with adding new node to EV cluster (3rd node).  I installed the binaries, ran ‘configuration’, add node to the existing cluster group (exactly like I did adding 2nd node to the cluster without issues)

EnterpriseVaultServerInstance failed to start on the newly added node of the cluster.

Description on the pop-up failure is “%1 is not win32 application”. 

Event ID 1069 is being logged into the System Log:

“Log Name:      System

Source:        Microsoft-Windows-FailoverClustering

Date:          2/9/2013 6:07:01 PM

Event ID:      1069

Task Category: Resource Control Manager

Level:         Error

Keywords:     

User:          SYSTEM

Computer:      Newnode.MyDomain.com

Description:

Cluster resource 'MyClusterGroup-EnterpriseVaultServerInstance' in clustered service or application 'MyClusterName' failed.”

Please share any ideas.

Very much appreciated in advance.

Thank you,

Victor

Hi all.

I have a problem with EV9

I removed a user from "targets" for a couple of weeks but now that I have re-added him his email account is not being archived.

Have I missed something?

Thanks

Tracy

Dears

My EV server is 7.5 version. I had backup issue 2 days before that it fails in between. MAil archiving had some issue which I sorted with the help of a forum blog to edit the registry settings. I edited HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Storage entry values.

EnableArchive
EnableCrawler
EnableExpiry
EnableFileWatch
EnablePSTMigrations
EnableReplay Index

These entry values changed from  0 to 1  and everythign works after this change. I didnt check the restoring that time. When I was trying to restore a single mai item from my archive (through archive explorer link) it shows item restored successfully but it sdoent reach my exchnage mailbox.

When I checked the MSM Queue it is pending in Enterprise Vault storage resotore queue.

Please let me know what to do , Is it any of the registry key change messed up the thing or still anyother registry still in backup mode.

Hi,

I'm pretty new to EV so hopefully this is something simple.  I need to migrate our PSTs into the vault, and am experimenting with the client-driven method.  Its not quite working.  My computer is scanned for PST files, and their locations show up under Personal Store Management -> Files.  Some of them even migrated and now say Complete in the status colunm. 

Thing is that I can't find any of the items that were supposedly archived.  There were 4 thousand calendar entries archived (or reported archived) as well as messages from another PST file. 

In archive explorer from Outlook, there's not even a calendar.  I do see the calendar in the web based archive explorer but it contains nothing.

I'm running EV 10.0.1.  Outlook 2010.  EV is a single server, and my Exchange version is 2003.  Any ideas anyone?

Hello all,

EV90SP2 : Is it possible to restore a file-archive to another share? Even when the original FS location is no longer available? Does the new location require an FSA agent installed, or can it be any accessible fileshare?

Thanks

Hi,

I created a provisioning group for one dedicated user that will have permissions to delete from his archive.

copied the desktop policy and allowed deletion of both shortcut and email.

also allowed deletion in site settings, and in the retention category.
moved the group to rank 1 in provisioning, checked provisioning report - user got the new policy.

added webapp.ini with :

Hi,

I have an undergoing PST migration to Enterprise Vault 10.0.

For the migration I am using the Client-Driven migration.

For some of PST files, the migration starts and then after processing several chunks, if fails and changes the migration status to "Migration Failled". The migration for those PST never resume, despite I have changed the status back to "Ready to Copy" and restarted the search on the client.

The migration only resumes, and starts from the beginning, after executing the steps on the link "https://www-secure.symantec.com/connect/forums/client-pst-migration-haspstchunkmigrated-issue", but again fails on the same place.

I have executed a scanpst on the file, that found no problems.

I have executed a dtrace capture and when the migration fails the following error is recorded on the log:

"764895               14:38:24.976      [12644]               (MigratorServer)             <11800>                EV:H{AddAttachmentListToMsgBody:#2415}MemoryAllocationException: [Dynamic Memory allocation has failed on Line: 1937]"

On the event viewer arround same time the following error is recorded:

Log Name:      Application

Source:        Application Error

Date:          08-02-2013 14:38:26

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:     XXXXXXX

Description:

Faulting application name: MigratorServer.exe, version: 10.0.0.1316, time

stamp: 0x4e13728b

Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp:

0x4ec49b8f

Exception code: 0xc0000374

Fault offset: 0x000ce6c3

Faulting process id: 0x3164

Faulting application start time: 0x01ce0609f1ce9323 Faulting application path: C:\Program Files (x86)\Enterprise Vault\MigratorServer.exe Faulting module path: C:\Windows\SysWOW64\ntdll.dll Report Id: 31cf2ae1-71fd-11e2-baf6-005056990009

I have already openned a case on support, but its taking long time and no route to the cause, and despite a couple of webex sessions with a support technition, had to be me to find the error evidences with the dtrace.

Has anyone seen these errors, and can point me to the right direction?

Best regards

Paulo Rodrigues

Hi all,

I have an environment with 2 EV Server in two different sites with only FSA and each has its own SQL server.

The goal is to divide the two environments and make them work independently.

On the secondary server, however, I have some references to the main EVDirectory database.

What is the best procedure to separate the environments?
 

Thank you very much

I've done plenty of research on this topic and reviewed some of my comments in older discussions related to previous versions of EV when originally testing this functionality. :) However, I wanted to post this discussion to confirm my research and to gather an understanding in regards to how everyone else understands it.

Client Driven Migration:

* Policy has been set to search (Documents  Settings) folder.

* Migration is ingesting PST file within (D&S) folder and other file path locations.

Is it correct to indicate that "Client Driven PST Migration"

"Client side migration will archive items in documents & Settings folder, Local drives if PST is attached to Outlook profile of the enabled user, or if the user enabled for "Client Side Migration" had open/closed a PST file at a previous point using their Email Account regardless of the drive location."

"Client side migration will NOT archive items in another users "D&S" folder, Will NOT migrate a PST file on a LOCAL drive if it is not attached to the Outlook profile of the enabled user, and as long as the enabled user has never opened or closed a PST file at a previous point using their Email Account regardless of the drive location."  
 

Please advise on any comments or questions.

Thanks and Best Regards,

Dennis

This is the process I am going to follow to move my EV server from a phsycal 32-bit box to a virtual 64-bit one. I wanted to double-check with someone to see if I am missing anything. My current version is 9.0.2.

1. Build new target EV server (Windows 2008 R2) with a different name
2. Stop EV services on source server
3. Run Server Settings Migration Wizard on source server
4. Copy wizard's output to target server
5. Copy any locally stored data to the target server
6. Turn off the source server
7. Rename target server with same name as source server
8. Attach SAN drives to target server
9. Install EV 9.0.2 64-bit on target server but do not configure EV
10. Run Server Settings Migration Wizard on target server
11. Turn on EV services

Note: all paths on target server are the same as source server

After about a week of "normal" operation, upgrade to version 10

Question: Should I convert the 32bit indexes from my source server before or after I upgrade to version 10?

thank you

We have an orphaned shortcut situation. The customer is not certain why the items in EV are deleted, perhaps due to an infrastructure issue from a year ago, followed by support having them run EVSVR.  But anyways, the items are not in the database, nor are they in the index, and at this point they would just like to clean up the orphaned shortcuts. Their policy up until now did not include deleting orphaned shortcuts. So we configured the policy to delete orphaned shortcuts (did the storage expiry schedule also, and restarted services, sync'd mailbox). The shortcuts in question were not deleted.

Here's the dtrace when opening the shortcut:

79 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L {CVaultStorePartitionCache::ReadEntry:#135} Successfully read partition info for Vault Store [1A9F3F970E7EA3D45B811A8D5DA2EDE9A1210000evsite01.pswlaw.com]
80 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L {CStoreAccessor::CheckVaultStoreStatus} (Exit) Status: [Success]
81 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L {CStore::LocateSaveset(1)} (Entry)
82 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:H {CStore::LocateSaveset(1)}|Selector:201112032887024~201110040142020000~Z~30177FF20612642255CEEC19EB6A7D81
83 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L {CStore::LocateSaveset(2)} (Entry)
84 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:H {CStore::LocateSaveset(2)}|Selector:201112032887024~201110040142020000~Z~30177FF20612642255CEEC19EB6A7D81
85 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L {CStore::InitializeDBAccess} (Entry)
86 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L {CStore::InitializeDBAccess} (Exit) Status: [Success]
87 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L CVaultStoreDb::GetConnectionString() connection string: Provider=SQLOLEDB;Server=kcp-symevsql-01;Database=EVVSDataCenterVaultStore_3;Trusted_Connection=yes
88 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L CADOContext::CreateConnection entry
89 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L CADOContext::CreateConnection exit. source:Provider=SQLOLEDB;Server=kcp-symevsql-01;Database=EVVSDataCenterVaultStore_3;Trusted_Connection=yes hr=Success  (0)
90 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L CADODataAccess::CreateCommand entry
91 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L CADODataAccess::CreateCommand exit. hr=Success  (0)
92 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:M {CStore::LocateSaveset(2)}|Selector:201112032887024~201110040142020000~Z~30177FF20612642255CEEC19EB6A7D81 HRESULT:False (0x1) Found:False
93 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L {CStore::LocateSaveset(2)} (Exit) Status: [False (0x1)]
94 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:M {CStore::LocateSaveset(1)}|Selector:201112032887024~201110040142020000~Z~30177FF20612642255CEEC19EB6A7D81 HRESULT:False (0x1) Found:False
95 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L {CStore::LocateSaveset(1)} (Exit) Status: [False (0x1)]
96 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:H {CStoreAccessor::LocateItem} (Exit) Status: [The specified Saveset does not exist.      (0xc0041aac)]
97 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L {CStore::~CStore} (Entry)
98 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L {CStore::CloseVault} (Entry)
99 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L {CVault::~CVault} (Entry)
100 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:H {CVault::~CVault} (Exit) Status: [Exception occurred.  (0x80020009)]
101 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L {CExclusiveUseThread::EndExclusiveUse} (Entry)
102 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:H {CExclusiveUseThread::EndExclusiveUse} (Exit) Status: [Exception occurred.  (0x80020009)]
103 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:H {CStore::CloseVault} (Exit) Status: [Exception occurred.  (0x80020009)]
104 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L {CStore::CloseIndexerNotifier} (Entry)
105 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:H {CStore::CloseIndexerNotifier} (Exit) Status: [Exception occurred.  (0x80020009)]
106 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L {CStore::CloseDatabase} (Entry)
107 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:M SingletonRegistry: US '0XC2F3B0TransactionContext'
108 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:M SingletonRegistry: US '0XC2F3B01'
109 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:M SingletonRegistry: US '0XC2F3B0'
110 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:H {CStore::CloseDatabase} (Exit) Status: [Exception occurred.  (0x80020009)]
111 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:H {CStore::~CStore} (Exit) Status: [Exception occurred.  (0x80020009)]
112 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:L {CStorageSession::~CStorageSession} (Entry)
113 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:H {CStorageSession::~CStorageSession} (Exit) Status: [Exception occurred.  (0x80020009)]
114 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:H CStorageOnline::LoadSaveset _com_error exception. hr=The specified Saveset does not exist.      (0xc0041aac)
115 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:H {CStorageOnline::LoadSaveset} (Exit) Status: [The specified Saveset does not exist.      (0xc0041aac)]
116 10:41:27.371  [2464] (StorageOnlineOpns) <5284> EV:H {CStorageOnline::GetOnlineAttachment} (Exit) Status: [The specified Saveset does not exist.      (0xc0041aac)]

Here's the dtrace when processing the shortcut deletion for one of these orphaned shortcuts:

52533 11:06:14.791  [3856] (ArchiveTask) <3688> EV:M CArchivingAgent::ProcessShortcutItem - processing shortcut 'OCTOBER 2011 PHONE LIST', size 3215 bytes
52534 11:06:14.791  [3856] (ArchiveTask) <3688> EV:M CArchivingAgent::ProcessShortcutItem - offline vault user F, shortcutexpiryperiod 0, deleteexpireditems T, orphanedshortcut T
52535 11:06:14.791  [3856] (ArchiveTask) <3688> EV:M CArchivingAgent::ProcessShortcutItem - Using default ExpiryDateBasis: Archived Date
52536 11:06:14.791  [3856] (ArchiveTask) <3688> EV:M CArchivingAgent::ProcessShortcutItem - Expiry Basis on Retention Category: [INHERIT FROM SITE]
52537 11:06:14.791  [3856] (ArchiveTask) <3688> EV:M CArchivingAgent::ProcessShortcutItem - Expiry Basis on Site: [Archive Date]
52538 11:06:14.791  [3856] (ArchiveTask) <3688> EV:M CArchivingAgent::IsAMovedItem - retention category matches [true]
52539 11:06:14.791  [3856] (ArchiveTask) <3688> EV:M CArchivingAgent::IsAMovedItem - archive folder id matches [true]
52540 11:06:14.791  [3856] (ArchiveTask) <3688> EV:M CArchivingAgent::IsAMovedItem - item has moved [false]
52541 11:06:14.791  [3856] (ArchiveTask) <3688> EV:M CArchivingAgent::ProcessShortcutItem - 'OCTOBER 2011 PHONE LIST' has not moved so do checks to see if it is eligible for shortcut deletion
52542 11:06:14.791  [3856] (ArchiveTask) <3688> EV:M CArchivingAgent::ThinOrphanedShortcutCheck()
52543 11:06:14.791  [3856] (ArchiveTask) <3688> EV:L :CArchivingAgent::ProcessChunkOfShortcuts() |The shortcut titled: OCTOBER 2011 PHONE LIST will not be deleted |
52544 11:06:14.791  [3856] (ArchiveTask) <3688> EV:H :ProcessChunkOfShortcuts() |Exiting routine |

Any ideas on why the shortcuts won't delete are welcome.

Thanks.

EV version 10.0.1.1171  single server,  OS: 2008r2

Backups by NetBackup - Enterprise Vault policies, no watchfile/triggerfile/etc. EV policy is supposed to handle it all.  (NBU 7.5.03 on server 2008 std)

I have been banging my head on this issue a while, and now its happening again in another date range. I have a case in with symantec but they are not getting anywhere with it, and take too long to respond. I seem to have better luck with good answers from the community anyways :) I will try to outline basics of the issue, and hopefully someone point me down the right troubleshooting path with it. By policy we archive after 30 days, delete shortcuts after 90.

From 11/22/2012 around 8pm to 12/5/2012 around 6pm

and

From 12/21/2012 around 7pm to 1/14/2013(and growing)

All the messages in all mailboxes during those time periods are stuck in pending state. The messages do appear in the vault (verified from both time periods).

Backups are all completing successfully, full and incrementals. I am showing no errors with them in netbackup.

I looked through the technote: TECH66202 and towards the bottom there are a couple SQL queries that will return how many items are waiting to be indexed, and waiting to be backed up.  I ran the first and returned 0 (waiting index), I run the second and return 380,000 items on the journal store and 490,000 items in the mail store.  I had ran a full backup directly before running this. I tried running it again the next day after an incremental. The values only continue to grow.

That makes me think that the issue has something to do with the backups, but im not sure where to go from there.  I have attempted to set the 'Pending Shortcut Timeout' to 0, and then run a report against my mailbox, which did switch the icon from shortcut pending back to a regular mail item, but then the next night they went back to pending.

Any thoughts? Can I provide any more information to help? Any ideas where I should start my next troubleshooting steps?

Thanks much!

Hello, I was wondering, if a user is assigned mutliple roles in EV, does the most restrictive permission become effective, like NTFS permissions & Exchange 2010 RBAC? The scope of this question is only for Exchange archiving.

Thanks!

Hi,

We are tyring to configure Autonomy Worksite for EV

In worksite document it says