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EV9 Centera - 6760 - No access node can be found

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I need a solution

Hello all,

While also working with EMC on this, I figured I'd ask here to see if anyone has seen this before.

On Journal Archving servers, we see the event 6760, indicating EV cannot find an Access Node for centera. I've verified that the ip-addresses in the Journal Partitions used are correct, and functioning. According to EMC, replication is fine. I do not have large queues, or large journalmailboxes, so it appears to be functioning fine. The error however is worrying me slightly. There is little internal knowledge on EMC Centera. The network-team is investigating possible firewall changes, no result yet. If any of you have seen this before, please advise?

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          26-2-2013 8:08:31
Event ID:      6760
Task Category: Storage File Watch
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SPNLAPP92515.domain.com

Description:
Error from EMC Centera FPLibrary
Function call: Cluster::DeleteBlob(BT7LDF9P7U3N4e5CNK61FJHUE8SG415PAVTP1E0H67ICDQVP2NRLR,,0)<ClusterCloud::DeleteBlob(BT7LDF9P7U3N4e5CNK61FJHUE8SG415PAVTP1E0H67ICDQVP2NRLR,,0) with 6 retries<FPClip::Delete(pool,BT7LDF9P7U3N4e5CNK61FJHUE8SG415PAVTP1E0H67ICDQVP2NRLR,,0)<_FPClip_Delete(pool,BT7LDF9P7U3N4e5CNK61FJHUE8SG415PAVTP1E0H67ICDQVP2NRLR,NULL,0)<FPClip_Delete(-,BT7LDF9P7U3N4e5CNK61FJHUE8SG415PAVTP1E0H67ICDQVP2NRLR)
Status: FP_ACCESSNODE_ERR (-10103)
Reason: No Access Node can be found
Pool Address: 10.131.139.1:3218,10.131.139.2:3218,10.131.139.3:3218,10.131.139.4:3218?\\servername\EVCentera\prf_ev.pea

(edited domain.com and servername)

The 'Test Settings' and 'Test' on the connection-tab of the partitions does not give an error.

Thanks,

Gertjan


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