Hi,
I have an undergoing PST migration to Enterprise Vault 10.0.
For the migration I am using the Client-Driven migration.
For some of PST files, the migration starts and then after processing several chunks, if fails and changes the migration status to "Migration Failled". The migration for those PST never resume, despite I have changed the status back to "Ready to Copy" and restarted the search on the client.
The migration only resumes, and starts from the beginning, after executing the steps on the link "https://www-secure.symantec.com/connect/forums/client-pst-migration-haspstchunkmigrated-issue", but again fails on the same place.
I have executed a scanpst on the file, that found no problems.
I have executed a dtrace capture and when the migration fails the following error is recorded on the log:
"764895 14:38:24.976 [12644] (MigratorServer) <11800> EV:H{AddAttachmentListToMsgBody:#2415}MemoryAllocationException: [Dynamic Memory allocation has failed on Line: 1937]"
On the event viewer arround same time the following error is recorded:
Log Name: Application
Source: Application Error
Date: 08-02-2013 14:38:26
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: XXXXXXX
Description:
Faulting application name: MigratorServer.exe, version: 10.0.0.1316, time
stamp: 0x4e13728b
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp:
0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x3164
Faulting application start time: 0x01ce0609f1ce9323 Faulting application path: C:\Program Files (x86)\Enterprise Vault\MigratorServer.exe Faulting module path: C:\Windows\SysWOW64\ntdll.dll Report Id: 31cf2ae1-71fd-11e2-baf6-005056990009
I have already openned a case on support, but its taking long time and no route to the cause, and despite a couple of webex sessions with a support technition, had to be me to find the error evidences with the dtrace.
Has anyone seen these errors, and can point me to the right direction?
Best regards
Paulo Rodrigues