Archived items cannot be opened by the user (gets password prompt)

Hi All,

We use version EV 10.0.4

One of the user when tries to open archived mail in Outlook (2010) gets a password prompt and his password is not accepted.

Permissions are synchronized form his mailbox, it can ben seen also in permissionbrowser.

I have a detailed ev_client_log file from the user's machine, which contain the following error message:

~DesktopTls::TlsData::PopDownloadBytes
09/11/2015 10:27:16.746[6764][L]: ~CDownloadSTA::DoDownload: 0x80072EEF
09/11/2015 10:27:16.746[6764][L]: CDownloadBytes::ErrorMessage
09/11/2015 10:27:16.747[6764][L]: ~CDownloadBytes::ErrorMessage

Any help/idea would be appreciated.