I need a solution
We are using EV 11. We are trying to the delete all the shortcuts in mailboxes without deleting the archived items. All the archived items are at least 7 years ago. The retention is 7 years. When we decided not to delete archived items, we set Storage Expiry to Never. We only want to delete shortcuts, so we set the Shortcut Deletion to 1 day in the Mailbox Policy. It's been a few days and it doesn't seems to work. I checked the report and it keeps saying Shortcuts deleted is zero. I ran the archiving task on a specific mailbox with very old shortcuts, in report mode and shortcuts processing mode. Both reported Shortcuts deleted is zero. Any idea?