Hello All
I am here with a very "noob" like question or issue. We're using Enterprise vault 9.0.1 server, Outlook 2007 SP2 client and Enterprise vault 10.0.1 client in this case. (Hotfix for EV10 client installed on EV9 server)
Recently we noticed that when user clicks on search vault, Outlook turns into a complete blue screen with exception of navigation pane i.e the reading pane where integrated search vault page should show, appears complete blue.
Then when user tries to get back to one of folders, he/she get attached error (screen-shot)
There's no error in trace logs. I've read about this issue once and resolved using that same technote or forum but to my bad luck I didn't made note of it and now I cannot find it anywhere. I am hoping smoeone has seen this and can provide quick answer if any please or direction to look into?
ResetEVClient.exe has been tried along with re-registering ole32.dll, vbscript.dll, jscript.dll
VERSION INFORMATION
Operating System Microsoft Windows XP Professional Service Pack 3 (build 2600)
Outlook Microsoft Outlook 2007 (12.0.0.6539)
Internet Explorer 8.0.6001.18702
Enterprise Vault Add-in 10.0.1.1171 (Full functionality enabled)
VBScript component (Outlvbs.dll) Available
USER DETAILS
User Mailbox Property unavailable in an offline store
Outlook connection state Cached connected full (8)
RPC over HTTP flags 0
TESTING CONNECTION
HTTP connection OK http://EVServer/EnterpriseVault (Status: 0x12)
The trace logs show below lines including local file redirect
7/12/2012 18:50:58.741[1536][M]: Using search URL: http://EVServer/EnterpriseVault/searcho2k.asp?server=Exchange01&mbx=SMTP:DDuck@contoso.com&version=1000010000&vaultid=1791AF0E370BDD0429F1719554EB8BCE41110000EVSITE1
17/12/2012 18:50:58.741[1536][L]: DesktopCommon::IsCustomLoginMessageRequired: 0x0
17/12/2012 18:50:58.741[1536][L]: DesktopCommonConfig::GetSetting: 0x0
17/12/2012 18:50:58.741[1536][L]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
17/12/2012 18:50:58.742[1536][L]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
17/12/2012 18:50:58.742[1536][M]: Desktop Setting: CUSTOMLOGINMESSAGE
17/12/2012 18:50:58.742[1536][M]: No Value
17/12/2012 18:50:58.742[1536][L]: ~DesktopCommonConfig::GetSetting: 0x1
17/12/2012 18:50:58.742[1536][L]: ~DesktopCommon::IsCustomLoginMessageRequired: 0x0
17/12/2012 18:50:58.742[1536][L]: CDesktopUI::InSearch: 0x0
17/12/2012 18:50:58.743[1536][L]: DesktopCommonConfig::GetConfigValue: 0x0
17/12/2012 18:50:58.743[1536][L]: DesktopCommonConfig::GetSetting: 0x0
17/12/2012 18:50:58.743[1536][L]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
17/12/2012 18:50:58.743[1536][L]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
17/12/2012 18:50:58.743[1536][M]: Desktop Setting: RESTRICTPOLICYLOOKUP
17/12/2012 18:50:58.744[1536][M]: No Value
17/12/2012 18:50:58.744[1536][L]: ~DesktopCommonConfig::GetSetting: 0x1
17/12/2012 18:50:58.744[1536][L]: DesktopCommonConfig::GetSetting: 0x0
17/12/2012 18:50:58.744[1536][L]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
17/12/2012 18:50:58.744[1536][L]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
17/12/2012 18:50:58.745[1536][M]: Desktop Setting: CreateTempFolderForWebApps
17/12/2012 18:50:58.745[1536][M]: No Value
17/12/2012 18:50:58.745[1536][L]: ~DesktopCommonConfig::GetSetting: 0x1
17/12/2012 18:50:58.745[1536][M]: CreateTempFolderForWebApps = 0 [default]
17/12/2012 18:50:58.745[1536][L]: ~DesktopCommonConfig::GetConfigValue: 0x1
17/12/2012 18:50:58.745[1536][M]: get_HTMLDocument: 0x8A47000E
17/12/2012 18:50:58.745[1536][L]: ~CDesktopUI::InSearch: 0x8A47000E
17/12/2012 18:50:58.746[1536][L]: CDesktopUI::RememberFolder: 0x0
17/12/2012 18:50:58.746[1536][L]: ~CDesktopUI::RememberFolder: 0x0
17/12/2012 18:50:58.746[1536][L]: CDesktopUI::GotoSearchFolder: 0x0
17/12/2012 18:50:58.746[1536][L]: DesktopCommonConfig::GetConfigValue: 0x0
17/12/2012 18:50:58.746[1536][L]: DesktopCommonConfig::GetSetting: 0x0
17/12/2012 18:50:58.746[1536][L]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
17/12/2012 18:50:58.747[1536][L]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
17/12/2012 18:50:58.747[1536][M]: Desktop Setting: RESTRICTPOLICYLOOKUP
17/12/2012 18:50:58.747[1536][M]: No Value
17/12/2012 18:50:58.747[1536][L]: ~DesktopCommonConfig::GetSetting: 0x1
17/12/2012 18:50:58.747[1536][L]: DesktopCommonConfig::GetSetting: 0x0
17/12/2012 18:50:58.748[1536][L]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
17/12/2012 18:50:58.748[1536][L]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
17/12/2012 18:50:58.748[1536][M]: Desktop Setting: CreateTempFolderForWebApps
17/12/2012 18:50:58.748[1536][M]: No Value
17/12/2012 18:50:58.748[1536][L]: ~DesktopCommonConfig::GetSetting: 0x1
17/12/2012 18:50:58.748[1536][M]: CreateTempFolderForWebApps = 0 [default]
17/12/2012 18:50:58.749[1536][L]: ~DesktopCommonConfig::GetConfigValue: 0x1
17/12/2012 18:50:58.749[1536][L]: ::IsInetOffline
17/12/2012 18:50:58.749[1536][L]: ~::IsInetOffline
17/12/2012 18:50:58.749[1536][L]: CDesktopUI::DisplaySearchURL: 0x0
17/12/2012 18:50:58.749[1536][M]: pCmdBars->Count = 24
17/12/2012 18:50:59.013[1536][M]: Our control was created
17/12/2012 18:50:59.013[1536][L]: CreateSearchURL: 0x0
17/12/2012 18:50:59.013[1536][L]: CreateRedirectFile: 0x0
17/12/2012 18:50:59.013[1536][M]: Creating redirect file: C:\DOCUME~1\dduck\LOCALS~1\Temp\EVWebViewRedirect.htm
17/12/2012 18:50:59.020[1536][L]: ~CreateRedirectFile: 0x0
17/12/2012 18:50:59.020[1536][M]: Using local file redirect: file:///C:/DOCUME~1/dduck/LOCALS~1/Temp/EVWebViewRedirect.htm
17/12/2012 18:50:59.020[1536][L]: ~CreateSearchURL: 0x0
17/12/2012 18:50:59.051[1536][M]: get_Text: [file:///C:/DOCUME~1/jdduck/LOCALS~1/Temp/EVWebViewRedirect.htm]
17/12/2012 18:50:59.051[1536][L]: ~CDesktopUI::DisplaySearchURL: 0x0
17/12/2012 18:50:59.051[1536][L]: ::IsInetOffline
17/12/2012 18:50:59.051[1536][L]: ~::IsInetOffline
17/12/2012 18:50:59.051[1536][M]: Network connectivity state before '0' and after '0' folder switch
17/12/2012 18:50:59.052[1536][L]: ~CDesktopUI::GotoSearchFolder: 0x0
17/12/2012 18:50:59.052[1536][L]: ~ActionWebCommon::DoSearch: 0x0
17/12/2012 18:50:59.052[1536][L]: ~ActionWebSearch<class ECETraits>::OnAction: 0x0
17/12/2012 18:50:59.052[1536][L]: ~Action<class ActionWebSearch<class ECETraits>,class ECETraits,1>::operator ()