Hi and help please,
We already have a call logged with our support team already over this but if anyone from Symantec can help it would be helpful.
We've started getting prompted for user credentials when we try and access (not recall, although that is failing as well) a lot of public folder archived emails.
We have 8 public folders servers, running through 1 EV 9.0.2 EV server (this server is only used for the public folder servers). We also have 4 mailbox EV servers which for user vaults is running OK.
MBXVault1.domain.com, MBXVault2.domain.com, MBXVault3.domain.com, MBXVault4.domain.com and PFVault.domain.com
All EV servers are 2008 64bit
The error....
1. Users get prompted... Windows Security. Connecting to MBXVault 4.domain.com.
2. When they enter in the usernames it reprompt with login box
3. NOTE: The "Connecting to" server is a mailbox server and NOT the EV public folder server. The server is random depending on what EV server the users are on.
I've checked IIS permissions - Basic and IWA is ENABLED. ASP.NET Impersonation is ENABLED
I've checked the EV Desktop policy and the Intranet Zones are correct. They contain the EV alias' and FQDN of the servers
I've checked the Public Folder policy and the 'Inherit Permissions" is set to ON
I've cheked the Internet Explorer proxy settings, they are blank. Automatically Detect Settings, is enabled
Outlook EV logging on maximum shows this;
15/10/2012 14:22:48.584[5608]: ~DesktopCommonConfig::GetSetting: 0x0
15/10/2012 14:22:48.584[5608]: ~CDesktop::get_Setting: 0x0
15/10/2012 14:22:48.584[5608]: CShortcutItem::Display: 0x0
15/10/2012 14:22:48.584[5608]: CDesktop::CheckIfClientDisabled: 0x0
15/10/2012 14:22:48.585[5608]: ~CDesktop::CheckIfClientDisabled: 0x0
15/10/2012 14:22:48.585[5608]: CShortcutItem::Display...Return Last Failed error: 0x80004005
15/10/2012 14:22:48.585[5608]: ~CShortcutItem::Display: 0x80004005
DTRACEing on the EV Servers show this;
EV:M ClientAuthHelperImpl::GenAuthString Authentication Type: Currently impersonated user Client:(null) ==> AuthToken:SGBD012333.wsatkins.com llt4*****
40076 13:43:43.843 [9760] (w3wp) <8896> EV:L CAuthHelper::Reset Cancel registration? True CancelId: 12146096
40078 13:43:43.858 [9760] (w3wp) <5604> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
40079 13:43:43.858 [9760] (w3wp) <5604> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
40080 13:43:43.858 [9760] (w3wp) <8896> EV:L {CAutoJournalAccessor::GetSyncSlot} (Exit) Status: [Success]
40081 13:43:43.858 [9760] (w3wp) <8896> EV-L {Slot.GetSyncSlot} Slot.GetSyncSlot - VEID:1721F921FB15CC04088661D9666CAC94D1110000EVMAILSITE, SyncSlot:4e93aad4-1f13-4cfe-8bc8-d365ea754809, TimeOut:300
40082 13:43:43.858 [9760] (w3wp) <5604> EV:M CDirectoryVaultObject::GetAttributeListFromType Attribute list for type ArchiveFolderView : RootIdentity,FolderName,FolderPath,ParentFolderRootIdentity,FolderIcon,CustomId,CustomQual,SID,VaultEntryId,Type,Hidden,ContainerRootIdentity,OwningTrusteeIdentity,AutoSecurityDesc,ManualSecurityDesc,ArchiveVEID,ParentFolderVEID
40084 13:43:43.858 [9760] (w3wp) <5604> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
40085 13:43:43.858 [9760] (w3wp) <5604> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
40086 13:43:43.874 [9760] (w3wp) <5604> EV:M CDirectoryVaultObject::GetAttributeListFromType Attribute list for type ArchiveView : RootIdentity,VaultStoreEntryId,ArchiveName,ArchiveDescription,ArchiveAdminNote,ArchiveStatus,ArchiveLimitSize,ArchiveLimitOperation,ArchiveLimitStatus,ArchiveNotifyOperation,ArchiveNotifySize,DeleteExpiredItems,DeleteProtected,Structured,ArchiveFull,IndexingLevel,LocaleId,SID,VaultEntryId,Type,Hidden,ContainerRootIdentity,OwningTrusteeIdentity,AutoSecurityDesc,ManualSecurityDesc,IndexItemsMode,ConvertedContentMode,IgnoreIndexingPolicy,RetainArchiveHistory,HasHistory
40087 13:43:43.874 [9760] (w3wp) <5604> EV~W Event ID: 6287 Unable to fetch item from "EVMAIL05". |Reason: Access denied (0xc0041801) |Saveset Id: 201001250000000~200712211517270000~Z~00D8D09296FCF68307CEB8A8FB78CA51 |Archive Name: All Public Folders|Archive Folder Path: �GBEMC - Epsom, The Wells�Water�Projects�Water & Environment (096)�5059933-STW PR09 |Reference: [GOAFS] |
40088 13:43:43.874 [9760] (w3wp) <5604> EV:H {CAutoStorageOnline::GetOnlineAttachmentFileSize} (Exit) Status: [Access denied (0xc0041801)]
This is affecting a lot of our users and we would really like to know what has gone on to cause this?
We are currently rerunning the public folder archiving and shortcut processing on the servers to try and fix. Any help would be appreciated
Thanks