Afternoon all, I need some direction on the following - I receive the following when trying to access EV Ops Manager
I've checked the following:
The Application pools node contains an EnterpriseVaultMonitoring application pool - it does
The Default Web Site node contains a MonitoringWebApp website - it does
I've confirmed that the folder MonitorringWebApp is present in the Enterprise Vault
installation folder, for example C:\Program Files\Enterprise Vault
I checked SQL for the EnterpriseVaultMonitoring account entry, and checked the credentials are valid for that account - they are
DTraced the following while replicating the error
1 - Admin Service
2 - agentclientbroker
6 - auth serevr
13 - directory service
Set 1 v
39 - ev monitoring
72 - monitoring agent
73 - MonitoringconfigUility
73 - MonitoringMiddleTiew
75 - MonitoringWebAppUtility
100 - w3wpset
Which gives me this:
543 14:12:38.024 [12572] (MonitoringWebAppConfig) <12452> EV-M {Tracer.WriteLine} Exception: The specified user is invalid Info: Diag: Type:System.ApplicationException ST: at Symantec.EnterpriseVault.OperationsManager.WebAppConfigForm.ConfigureOperationsManagerWebApp(String userName, String domainName, String password) Inner:None
545 14:12:38.024 [12572] (MonitoringWebAppConfig) <12452> EV-M {Tracer.WriteLine} Configure Operations Manager Web App was done
547 14:12:38.024 [12572] (MonitoringWebAppConfig) <12452> EV-M {Tracer.WriteLine} Configuration status from End Invoke = InvalidUser
549 14:12:38.024 [12572] (MonitoringWebAppConfig) <12452> EV-M {Tracer.WriteLine} Updating UI of status by calling DisplayResultOfConfiguration
551 14:12:38.024 [12572] (MonitoringWebAppConfig) <12452> EV-M {Tracer.WriteLine} Configuration status = InvalidUser
553 14:12:38.024 [12572] (MonitoringWebAppConfig) <12452> EV-M {Tracer.WriteLine} NOT running on UI thread, Begin Invoking DisplayResultOfConfiguration
555 14:12:38.024 [12572] (MonitoringWebAppConfig) <12452> EV-M {Tracer.WriteLine} Enabling UI
556 14:12:38.024 [12572] (MonitoringWebAppConfig) <628> EV-M {Tracer.WriteLine} Configuration status = InvalidUser
559 14:12:38.024 [12572] (MonitoringWebAppConfig) <12452> EV-M {Tracer.WriteLine} NOT Running on UI thread, BeginInvoking the function
561 14:12:38.024 [12572] (MonitoringWebAppConfig) <628> EV-M {Tracer.WriteLine} Running on UI thread, enabling all UI control
562 14:12:38.774 [4040] (AdminService) <3996> EV:M CMonitor::Monitor([entity 1],[critical 95],[warning 90],[interval 0],[poll 0])|
563 14:12:38.774 [4040] (AdminService) <3996> EV:M CMonitor::MapEntryToObject - Entry Found in Map:[1] Mode:[1]|
So if I take the first line at face value, the root cause of this is that the username/credentials are wrong? Am I interpreting that correctly? I know for a fact the credentials and account name are correct, so if I have correctly identified the problem and I know the account name and password is correct, my question is....what do I do next?
Can anyone point me in the right direction, please?
